Manmade and Technical Textiles Export Promotion Council (MATEXIL)

ICEGATE Helpdesk for redressal of RoDTEP related grievances

Circular No. ES/102/2022-23                                     1st November, 2022            

To: Members of the Council                

Sub: ICEGATE Helpdesk for redressal of RoDTEP related grievances 

Dear Member,            

DGFT has issued Trade Notice No. 20/2022-23 dated 31st October 2022 (copy enclosed) regarding the ICEGATE Helpdesk for redressal of RODTEP related grievances.

Please note that –

  • Resolution/examination of exporter grievances related to scroll out of shipping bills, generation of e-scrips and transfer of e-scrips under the RODTEP Scheme, the mechanism of “ICEGATE Helpdesk”, which is available to the exporters 24*7 is functional.
  • An exporter can lodge a grievance either by voice interaction by calling at Toll Free No. 1800-3010-1000 or by emailing at
  • Thereafter, a unique ticket/incident number is generated which the exporter receives for record/follow up.
  • If RODTEP grievance continues, the exporter may approach the higher authority at email:

You are requested to please take a note of the above and do the needful.

Thanking you,                       

S. BALARAJU