Manmade and Technical Textiles Export Promotion Council (MATEXIL)

DGFT Helpdesk support now available on 24x7 basis

Circular No.ES/11/2022-23                                              25th April, 2022     


To: Members of the Council        


Sub: DGFT Helpdesk support now available on 24x7 basis 


Dear Member,       


We are pleased to inform you that O/o DGFT has issued Trade Notice No. 02/2022-23 dated 22nd April, 2022 informing about the availability of the services of DGFT Helpdesk support on a 24x7 basis to facilitate trade and extend more proactive helpdesk support to the exporting community. 


Members may use any of the following channels to flag your issues, suggestions or feedback on matters related to DGFT – 


i.  Call the Helpdesk support on Toll Free numbers 1800-572-1550 or 1800-11-1550. 


ii.  Raise a Helpdesk ticket by navigating to DGFT website ( >>> Services

    >>> DGFT Helpdesk Service. Users may also see their earlier ticket(s) status on real-time

    basis or search previously filed requests.  


iii. Send an email to


You may also refer to the Help manuals, FAQs and educational videos for suitable guidance, which is available on the DGFT Website >>> Learn >>> ‘Application Help &FAQs’. 


Members may kindly make a note of the above and do the needful accordingly. 


Thanking you,                       


Yours faithfully,