Manmade and Technical Textiles Export Promotion Council (MATEXIL)

Revamped “Tax Payer Service Centre” at JNCH, Mumbai Customs Zone – II

Circular No. ES/271/2021-22                                             24th March, 2022    


To: Members of the Council           


Sub: Revamped “Tax Payer Service Centre” at JNCH, Mumbai Customs Zone – II 


Dear Member, 


JNCH has issued Public Notice No.18/2022 dated 17th March, 2022 on the above subject. 


We would like to inform you that JNCH had set up a Taxpayer’s Service Centre at 1st floor of JNCH (subsequently shifted to Ground Floor of JNCH) and is functional since then. 


It may be further informed that, Taxpayer Service Centre revamped as Taxpayer Facilitation Centre (TFC) also known as Customs Facilitation Centre (CFC) was inaugurated on 30th December, 2021 to commemorate 75 years of Independence (Azadika Amrit Mahotsav), aiming at better Service Delivery and Improved Grievance Redressal.  


Custom Facilitation Centre (CFC) - 

  • Will act as local help desk to assist the taxpayers with information, 
  • Will provide handholding to the taxpayers, 
  • Will further strengthen and compliments remote delivery of support services to taxpayers through ICEGATE Helpdesk, 
  • Will act as a single window system for accepting/handling all taxpayers’ queries, grievances etc.  
Members may kindly approach JNCH, CFC for their tax related queries physically as well as through email – CFC Section may also be contacted at 022-27244927.  
Following officers will render assistance in the Custom Facilitation Centre, JNCH- 
  1. Ms. Neelam Sirohi, Appraiser - Senior Tax Facilitator 
  2. Shri Mayur Dadsaheb Ranaware, Examiner - Tax Facilitator   

Members may kindly make a note of the above. 


Thanking you,                   


Yours faithfully,                    


S. BALARAJU