Manmade and Technical Textiles Export Promotion Council (MATEXIL)

Faceless Assessment – Creation of Facilitation Helpdesk

Circular No. ES/186/2021-22                                     28th October, 2021      


To: Members of the Council         


Sub: Faceless Assessment – Creation of Facilitation Helpdesk 


Dear Member,         


Air Cargo Complex (Sahar) has issued Public Notice No. 57/2021 dated 25th October, 2021 regarding Faceless Assessment – Creation of Facilitation Helpdesk. 


In addition to other functions, Turant Suvidha Kendra (TSK) at ACC will act as “Facilitation Helpdesk” for any grievance related to clearance of the B/E filed in the port.  


Accordingly, in terms of any grievance related to clearance of the B/E pertaining to Mumbai Customs Zone-III, ACC (Sahar), the Importers/Exporters/ Customs Brokers/Stakeholders may contact the Supdt./Appraising Officer, Turant Suvidha Kendra, ACC (Sahar).  


Grievance relating to clearance of the B/E may be communicated on E-Mail ID at and can register and track their grievance on The TSK will forward the grievance to the concerned FAG TSK/Concerned group of INBOM4 for early redressal. 


Ms. Mamta Saini (Email id:, Joint Commissioner of Customs, TSK, ACC (Sahar) has been designated as nodal officer to serve as single point for the escalation of the grievance with regards to clearance of B/E requiring urgent attention filed at ACC. 


In case of any difficulty, members may kindly contact the Joint Commissioner of Customs, Import, ACC (Email. 


Members may kindly make a note of the above.  


Thanking you,               


Yours faithfully,                


S. BALARAJU